Cancellation, Refund and Course Scheduling Policies
These policies apply to any student enrolled in a single course, multiple individual courses and/or training bundles. These policies do not apply to our certificate programs - policies related to our certificate programs are stated in the enrollment agreements and certificate program pages. Students can audit a course (or courses) or they can choose to be graded. The option to be graded or not must be selected when registering for the course(s).
Course Re-take & Scheduling Policies
Students are eligible for one (1) free course re-take after completing a course.
Students are eligible to reschedule a course one (1) time during their training in a 12-month period.
Students will not be able to reschedule a course multiple times within a 12-month period. If a student is not able to attend their scheduled course(s), they can request to be withdrawn and refunded. Students enrolled in a training bundle, usually made up of 2 or more courses, will be scheduled to take each course back-to-back. Schedule adjustments can be made by contacting the administrative staff.
VDCI reserves the right to grant more than one (1) re-take and one (1) reschedule for students, but VDCI is not required to do so under any circumstance.
Graded Students Only
Completed: A student who attends their course by either attending past the 8th day of the course or by attending more than half of their course. “Half” of the course is measured by the number of lessons/topics attended. If there are an odd number of lessons/topics, the student must attend the mathematical half rounded-up (e.g. for seven (7) total topics, four (4) topics is considered “half”). All courses that have been completed, either with a passing or failing grade, will receive no refund. These courses will be recorded on the student’s Academic Transcript and Refund Calculation.
Cancellation: A student who never attends course at the institution (online or onsite) after enrolling and does not inform the institution. Note that the ACCET policy treats no shows identical to cancellations.
Withdrawal: A student who attends a course at the institution but does not complete their course. Withdrawals are initiated by the student. If a student is withdrawn and has attended their scheduled course during any time from the 1st day through the 11th day of the course, they will be issued a pro-rata refund based on their Last Day of Attendance (LDA). If a student has attended the course beyond the 11th day of the course and is withdrawn after the 11th day of the course, they will not be entitled to a refund. No student can be withdrawn after the 18th day of a course.
Termination: A type of withdrawal from training initiated by the institution due to failure to meet one or more institutional policies:
(a) If a student is not able to attend a scheduled course in two attempts, the student will be considered terminated from their course or training bundle.
(b) If a student violates the code of conduct.
(c) If a student has been withdrawn from any course in the past and fails to attend their current course within the first eleven (11) days of the current course start date.
(d) If a student has attended the course beyond the 11th day of the course and is withdrawn after the 11th day of the course, they will not be entitled to a refund.
No Show: A student who never attends a course at the institution (online or onsite) after enrolling and does not inform the institution. Note that the ACCET policy treats no shows identical to cancellations. If a student does not attend their scheduled course within the first eleven (11) days and does not notify the institution, they will be considered a cancellation and will be entitled to a full refund, less any itemized and non-refundable fees. Students who are considered a “No Show” will be withdrawn from the course at the conclusion of the 12th day, and will not be subjected to any charges or fees. Students may choose to stay in the course after being notified that they would qualify as a “No Show” cancellation. These students may request to remain as a graded student or be converted to an Audit student. If the student informs the school that they wish to remain in the course as a graded student, they will not be entitled to a refund.
Last Date of Attendance (LDA): The final date the student attends class or virtually participates in a course.
Date of Determination (DOD): The date the student notifies the school of his or her withdrawal, or the date the institution terminates or administratively withdraws the student.
Graded Student Cancellation & Refund Policies
Student's Right to Cancel
The student has the right to cancel the enrollment agreement and obtain a refund of charges paid through attendance at the first class session, or the seventh day after enrollment, whichever is later. The refund policy for students who have completed 60 percent or less (11 days) of the period of attendance shall be a pro rata refund.This refund policy conforms with the California Education Code CEC 94911(e)(1) and CEC 94920(d). Students who cancel their program with a debt on their account will be held responsible for the payment of any remaining funds in accordance with the signed payment agreement.
Students may fail (Completed), be withdrawn from (Withdrawal or Termination), or cancel (Cancellation or No Show) a total of two (2) courses during their training. At any point during a student’s training, if they have failed, been withdrawn, or have cancelled a total of three (3) or more courses in any combination, they will be notified that VDCI plans to terminate their enrollment.
Upon receiving this notification, students have two options:
1) Agree to the termination of enrollment. This will prompt the Avocational Cancellation and Refund Policy.
2) Request to stay in their program as an Audit student. This will void all refunds for the remainder of their enrolled training period. Documentation of this request will be saved in their Student Record.
The Date of Determination (DOD) is set based on the result of the student’s last scheduled course. If the student requested to be withdrawn, the DOD will be set as the day of the student’s request. If the student requested to be withdrawn on or before the 11th day of the course, the refund for this course will be issued per the Pro-Rata Withdrawal Refund Calculation. If the course was cancelled as a Cancellation or No Show, the DOD will be set as the 8th day of the course. A full refund will be issued for this course.
Students will not receive a refund for any of the following: Textbooks, Video Access Courses, Software Certification Exam Vouchers. If the total charge for completed courses, when added to any additional itemized and non-refundable fees or partial tuition charges, is lower than the total of money received by VDCI, the student is entitled to a refund. If the institution has collected money that is greater than the amount owed for previously completed and/or pro-rated courses, the Institution will refund/credit the remaining balance to the payee's account within 45 days of the effective date of determination, in accordance with the Bureau for Private Postsecondary Education regulations.
Audit Student Cancellation & Refund Policies
Student's Right to Cancel
The student has the right to cancel the enrollment agreement and obtain a refund of charges paid through attendance at the first class session, or the seventh day after enrollment, whichever is later. The refund policy for students who have completed 60 percent or less of the period of attendance shall be a pro rata refund.This refund policy conforms with the California Education Code CEC 94911(e)(1) and CEC 94920(d). Students who cancel their program with a debt on their account will be held responsible for the payment of any remaining funds in accordance with the signed payment agreement.
If a student enrolls to audit a course or training bundle (multiple courses), they are not required to participate in the course(s), they are not required to complete any assignments in the course(s), and they are not required to attend by the 11th day to remain enrolled in the course(s).
A student auditing a course (or courses) will not be withdrawn from the course due to lack of attendance or participation – they will remain in the course unless the student requests to be withdrawn.
If a student withdraws from auditing a course, they must notify the institution no later than the 5th day of the course in order to receive a full refund. If the LMS shows the student logged in during the scheduled course, they will not be entitled to a refund.
Code of Conduct– Academic Integrity
Any student believed to have willfully engaged in Academic Dishonesty may be asked by the institution to validate their work and/or be subjected to consequences up to and including termination.
VDCI will ensure that safeguards have been built into the Interactive Distance Learning (IDL) course format and into onsite courses to require that all students be held to the same standards of academic honesty.
These safeguards include (but are not limited to):
- Requiring students to retain and provide drafts or cumulative project updates to demonstrate stages of completion
- Restricting students from changing assignment topics or project goals without the permission of an instructor
- Requiring students to provide source credit and/or disclose any outside assistance or contributions to their work
- Requiring students to alter, expand upon, or reenact work submissions when there is significant evidence or suspicion of plagiarism/identity misrepresentation
- Requesting to discuss a project or submission with a student in a “real time” format (example: telephone call, virtual meeting, etc.)
If VDCI concludes that a student, either in an IDL or onsite course, has willfully engaged in an act of academic dishonesty, that student can face consequences including (but not limited to):
- The requirement to complete an alternate or additional assignment
- Receiving no credit for an assignment or assignments
- The requirement to retake a course (course failure)
- Academic probation
- Suspension from VDCI
- Termination of enrollment from VDCI
- VDCI’s disclosure of illegal activity (such as copyright infringement or fraud) to the appropriate authorities
In most instances, a student who has willfully committed an act of academic dishonesty will not receive credit (a “zero”) for that assignment. If the student fails the course due to that lack of credit, the student will need to retake the course.
If a student commits another act of academic dishonesty, VDCI’s investigation reveals prior instances of academic dishonesty, or the student’s actions are found to have a severe impact on their training/the training of others, that student may face consequences up to and including termination of enrollment.
Any student who is found to have committed an act of academic dishonesty and is subjected to consequences, up to and including termination, has the right to request a hearing by the VDCI Conduct Panel (as listed in “Code of Conduct: Student Conduct and Terminations”).
All students are requested to complete a course survey at the end of each individual course. Comments from those individual course surveys are regularly posted onto the VDCI website, in the "Student Reviews" section of each course. Student names are not mentioned in those surveys.
VDCI is required by our national accrediting agency, the Accrediting Council for Continuing Education and Training (ACCET) to maintain a record of course surveys. That record includes the anonymous course survey. During ACCET onsite evaluation visits, ACCET and the US Department of Education will often ask to see validation of these anonymous course survey documents.
If the student has ordered a textbook through VDCI, VDCI will place the order for the textbook and have it delivered to the student. If a student is enrolled in a Certificate Program, please see the Return Policies detailed in the Program. For individual course and bundle programs, textbooks purchased and ordered for the student cannot be returned.